Damage Claims

 

Stilnovo stands behind every product is sells with a goal of 100% satisfaction for "you" the customer. From time to time, there may be an issue with a product. We have designed our return policy to ensure that any problem is efficiently resolved. Please note the steps in our return policy below.

Claim Procedure

Claims MUST be emailed to ops@stilnovousa.com

Please Include

  • PO Number
  • Date of Shipment Received
  • Proof of Delivery
  • Brief Description of Issues
  • Images of Item & Box in which it was shipped

 

Freight Damage

All Claims must be submitted within 7 Days of Receipt.
All packages and pallets must be inspected at the time of delivery. Damaged items must be noted and described on the delivery receipt. Freight carriers are responsible for these and notations must be made for them to accept the claim. Claims must be submitted immediately after receiving the goods. If this is not done, a freight claim will be denied at a later date.
Should the customer choose to utilize their own freight carrier, the customer must take responsibility of freight damages, and directly deal with the carrier for any freight damage claims. No credit will be issued for claims related to freight damage when customer utilizes their own freight carrier.

Warranted Damages

Stilnovo requires a RMA number be issued before accepting a return or replacement. Once Return item is counted & inspected by our warehouse, credit or refund will be issued by Stilnovo
Returns are limited to 20 days from receipt of order.

Customer Remorse

It is the responsibility of the dealer to ensure the returns are sent back properly packaged. All returned received in unsellable condition will not receive credit.
A 20% restocking fee will be charged for all returns due to remorse. All returned products will be inspected when received to determine credit amount.
Returns are limited to 20 days from receipt of order.